First and foremost, we want our customers to be completely satisfied with their purchases from us, and will work quickly to solve any problems you may have until you are happy. If you have any problems with your order, please use the return/exchange form on the contact us page or email us at returns@stonethr.one

Our full refund policy can be found here, but the summarized version is as follows: 

For non-customized products, we accept new, unused items in their original packaging for a full return or exchange within 30 days of your order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For exchanges, we will pay for shipping the replacement item to you.

Unfortunately, due to the cost and nature of customized items, products that have been customized can not be returned for a refund unless we made an error in producing your order, such as filling your engraving with a color different to the one you ordered or a typographic error on our part. Customized items may be eligible for exchange for the same item, at our discretion.

Shipping is calculated and charged to you automatically based on the weight and volume of the products you are ordering. We special receive discounted rates from all of the carriers we offer. We want to offer the lowest prices we can, and do not charge any extra handling or service charges whatsoever. 

We provide a shipping calculator on the shopping cart page for your convenience that will estimate the price of the cheapest available shipping option for your address so you can plan ahead before checkout. Once you initiate checkout, you will see all the services available for your address and their prices before finalizing your order. 

Currently, orders over $99 for delivery to US customers will receive free USPS Priority or UPS Ground shipping at our expense. Unfortunately we do not have a similar offer for international customers at this time due to the highly variable cost of international shipping.

Yes, of course! We ship all over the world. Specifically, we ship to these 240 additional countries:

Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, and Zimbabwe

We ship daily Monday through Saturday. Most orders placed in the morning will ship the same day (except for Sunday orders) while later orders will ship the same or following business day. Large orders with lots of customized products may take additional time, but rarely more than an extra day or two. Any order that will take more than 48 hours to ship will receive a message from us providing the expected completion date. If you have an urgency, you are welcome to contact us and we will do our best to accommodate.

Currently we accept:
-Debit and credit cards from Visa, MasterCard, American Express, JCB, Discover, and Diners Club (through Stripe)

-PayPal

-Amazon Payments

-Google Pay

-Apple Pay

If you have another payment method not listed above that you would like to use, contact us and we will quickly see if we can accommodate.

Absolutely. We take privacy and security concerns very seriously. Regardless of payment method, we at Stone Throne never have access to your financial information or credit card number, etc. It is all handled directly through Shopify's secure payment system (Stripe) or your chosen provider (such as PayPal), and they forward the funds to us. Your money and identity as just as secure as they would be shopping on Amazon or any other major retailer. 

Personal information you do give to Stone Throne to fulfill your orders, like your shipping and email address (or phone number), is never, ever sold to or shared with any third parties of any kind, for any reason, period. 

You can read our full privacy policy here.

For most objects and applications, we think hot-glue is the best option overall. It provides a much more secure hold than mounting putty, but is usually easy to remove completely (and still not very difficult to remove when it isn't downright easy), is cheap, invisible or nearly so, stable enough to be permanent if desired, and bonds well enough to allow low stress-free handling for rearranging of displays, transport, or cleaning. Even the most extreme viewing angles are usually possible, especially with the addition of support peg(s).

If removability is your biggest concern above all else, use mounting putty. It doesn't provide the best hold, or the most invisibility, but it won't harm your object and is as to remove as simply peeling it off. Adding support pegs allows you to use less material for a cleaner look, and/or allow for extreme viewing angles. We do recommend checking it once a year or so to make sure it isn't drying out in your climate, but our special brand of museum-grade mounting putty has been in use by collectors and museums around the world for many years on many pieces and we've yet to find a single report of it happening yet. 

If secure, permanent mounting is your biggest concern above all else, use E6000 glue (Amazon link). It bonds extremely well, is invisible in most applications, is extremely stable, and remains very affordable. However, keep in mind it is practically impossible to remove without damaging your object and/or stand! And do be careful to avoid counterfeit look-a-likes when purchasing - there are many cheap imitators around online! 

If the avoidance of adhesives of any kind is your biggest concern above all else, use custom support pegs, molded sub-bases, or custom engraved bases. Which of these you choose will depend on your budget, personal aesthetics, object geometry, and patience. 

We are also happy to help advise you on the best mounting method for your own needs, just contact us!

We find a lot of collectors are hesitant to use hot glue out of fear that it will be difficult to remove without damaging their display object. That isn't really true, it's actually pretty quick and easy, particularly when the right glue is used (one with medium adhesion, high flexibility, and high quality/stability like ours). Furthermore, if you think about it, it is pretty unlikely you would ever really need to remove the object from the stand in reality anyway. The stand lasts forever and won't need to be replaced, and if you were to sell the object or give it away, the stand would only add to its monetary and aesthetic value. If you did ever have to remove it, it would be a pretty rare occurrence indeed, and the slightly extra effort required to remove hot glue once (if at all) is something we feel is definitely worth the years of perks of a such a simple, secure, affordable, and hidden mounting solution. 

One thing that helps in removal is that our hot glue really likes to bond to itself more than anything else, and will nearly always come off as a single piece. Another is that there are many different tricks and techniques that will loosen its grip entirely, or at least substantially enough to peel it off without much force. The first step is to get the stand and the object separated, and then to remove the blob of hot glue from whichever of the two halves it stuck to when separated. Try the process below, and feel free to contact us if you need any advice!

THE TWO-STEP REMOVAL PROCESS:

1a) The smooth surface of our stands means that a slow pull or gentle rocking motion will usually free an object from the stand without much effort. If so, proceed to step 2. If it feels like too much force is going to be needed to separate them safely, or your object is extremely fragile to begin with, try step 1b instead.

1b) Place the stand in a sink or container of warm water up to at least the level of the glue (if the object can get wet) for 12-24 hours. Water will soften the glue and step 1a) should work to remove it from the stand, and likely the object as well. If it can't get wet, but can handle temperature changes, putting it in the freezer for an hour should do it. A hot car or blow dryer can also work. If this fails, you can use rubbing (isopropyl) alcohol or denatured alcohol (ethanol) on a cotton bud to separate the two. Avoid getting it on any paint fill on the engraved stand (if present), and don't leave it soaking in alcohol. Acrylic is very slightly soluble in alcohol over time, as are some paint fills. At this point we just want to get the stand and object separated so we can proceed to step 2.

2) Once freed from one another, the glue will either have stuck to the stand or your object. If it is stuck to the stand, simply peel it off with your fingernail. You can put it in the freezer or soak in warm water if it won't come off, but it really should pop off the smooth stand pretty easily. If it is stuck to the object then use the first technique in the following list that is safe for your object:

i) Simply peel it off with your finger. Smooth materials of all kinds, and rocks or fossils with a powdery or fine-grained texture should peel off safely without much effort, and even most rough-textured objects can be pried off with just a fingernail if they are sturdy enough to be handled safely while you do it.

ii) Acetone (nail polish remover) will dissolve hot glue very effectively, so just apply and slowly peel the glue blob back to expose more of the contact area to acetone. Or simply let it sit in a container of acetone for a bit until it peels off easily. Nearly every mineral is acetone safe, unless they have been repaired with glue, and even then it can still be used if you avoid getting it on the repaired area. WARNING: do NOT use acetone anywhere on the stand. Acetone WILL dissolve paint, acrylic, and most other plastics very rapidly!!!

iii) Soak contact area in warm water for 12-24 hours until glue has softened enough to peel off.

iv) 1 hour in freezer / hot car / or blow dryer. Temperature change should cause enough expansion or contraction to allow separation of the glue blop with a fingernail. You can alternate hot and cold to amplify the results.

v) Rubbing Alcohol / Denatured Alcohol - again, safe for nearly every mineral and fossil, and most glue-repaired ones at that. Not as effective as acetone, but when used the same way, should allow for easy removal.

Again, you should only need to use one of these step 2 techniques to get the blob of glue off safely, but we are listing many to cover a variety of materials. Searching YouTube for "how to remove hot glue from ..." will provide a variety of tutorials for even more specific materials. Also, don't be afraid to contact us if you need any advice!