Do you sell gift cards?
Not yet, but we will soon!
Why are your custom stands so cheap / so expensive?
Yes, we do get asked both questions!
The reasons our prices are low are that 1) we started this company in the first place because we could not find the stands we wanted for ourselves at a reasonable price, so keeping things affordable has always been very important to us as a matter of principle. 2) We do all the work ourselves and carefully planned our production process to be as labor efficient as possible, which saves us money that we can pass on to you. 3) We offer all our customization as very granular options, so you never have to pay for bells and whistles you don't want.
The reasons our prices can't be even lower are that 1) We are unwilling to sacrifice the quality of our products to reach a slightly lower price-point. We only use the very best acrylics, engraving equipment, paints, adhesives, and other materials for a stand that truly gives your collection a museum quality look, year after year. 2) our stands are handmade in the USA, so our costs are higher than they would be if we were to have them produced elsewhere.
What is my order status?
You can check your order status by clicking My Account here or at the top of the page, if you have created an account with us, or by clicking the link in your purchase confirmation email if you checked out as a guest. This will tell you where your order is in the process, and give you shipment tracking information once the order has shipped.
How can I track my order?
If you have an account with us, you can track your order by clicking "My Account" here or at the top of your screen, or by using the tracking number provided in the shipping confirmation email when your order has shipped.
If you do not have an account with us (meaning you checked out as a "guest"), then you can track your order by using the tracking number provided in the shipping confirmation email when your order has shipped.
What is your return and exchange policy?
First and foremost, we want our customers to be completely satisfied with their purchases from us, and will work quickly to solve any problems you may have until you are happy. If you have any problems with your order, please use the return/exchange form on the contact us page or email us at firstname.lastname@example.org
Our full refund policy can be found here, but the summarized version is as follows:
For non-customized products, we accept new, unused items in their original packaging for return or exchange within 30 days of your order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For exchanges, we will pay for shipping the replacement item to you.
Unfortunately, due to the cost and nature of customized items, products that have been customized can not be returned for a refund unless we made an error in producing your order, such as filling your engraving with a color different to the one you ordered or a typographic error on our part. Customized items may be eligible for exchange for the same item, at our discretion.
How do I choose the right sized stand?
In most cases, we recommend picking a size at least equal to the diameter of your object being displayed for a balanced look, but it is really up to you. Keep in mind the bevel makes the top area a bit smaller than the dimensions of the stand itself.
The best way to pick a size is to print one of our size charts and place your object on it to get a perfect fit. We have two size charts, for square and round bases. Make sure to print them at 100% size and change the paper (standard 8.5" x 11") margins to 'narrow' or 'none'. English and metric scales are included on each so you can double check with a ruler.